JF
Johannes F
1 reviews | Active since May 2024
08 Dec 2025, 14:07
Worst service imaginable!
Some of the worst service I ever encountered! Waiting for a delivery. Package was out for delivery Friday 5 DEC. Received a msg very late the afternoon confirming cancellation of delivery. No reason given. Been trying to follow up on the delivery with no luck. After holding for 10 mins, the calls get dropped (I phoned 10 times, 10 times my call was dropped!). Website is absolutely useless. And no reply from email enquiries!!! Pathetic!!!
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Courierit's replyOfficial
18 Dec 2025, 09:16Good Day
We sincerely apologize for the extremely poor service you have experienced regarding your delivery. We understand the frustration caused by the cancelled delivery on 5 December, the lack of explanation, and the repeated issues reaching our support team.This level of service is unacceptable. Your complaint has been escalated to our operations management team, and we are actively investigating the matter to ensure it is resolved promptly. We are also reviewing our processes to prevent this from happening again.We value your feedback and appreciate your patience while we take immediate steps to address this issue.
Thank You
We sincerely apologize for the extremely poor service you have experienced regarding your delivery. We understand the frustration caused by the cancelled delivery on 5 December, the lack of explanation, and the repeated issues reaching our support team.This level of service is unacceptable. Your complaint has been escalated to our operations management team, and we are actively investigating the matter to ensure it is resolved promptly. We are also reviewing our processes to prevent this from happening again.We value your feedback and appreciate your patience while we take immediate steps to address this issue.
Thank You
Courierit's reply18 Dec 2025, 09:16
Official
Good Day
We sincerely apologize for the extremely poor service you have experienced regarding your delivery. We understand the frustration caused by the cancelled delivery on 5 December, the lack of explanation, and the repeated issues reaching our support team.This level of service is unacceptable. Your complaint has been escalated to our operations management team, and we are actively investigating the matter to ensure it is resolved promptly. We are also reviewing our processes to prevent this from happening again.We value your feedback and appreciate your patience while we take immediate steps to address this issue.
Thank You
We sincerely apologize for the extremely poor service you have experienced regarding your delivery. We understand the frustration caused by the cancelled delivery on 5 December, the lack of explanation, and the repeated issues reaching our support team.This level of service is unacceptable. Your complaint has been escalated to our operations management team, and we are actively investigating the matter to ensure it is resolved promptly. We are also reviewing our processes to prevent this from happening again.We value your feedback and appreciate your patience while we take immediate steps to address this issue.
Thank You