Worst Service Experience with Courier It

On Thursday, 27 November, I received a WhatsApp notification that my parcel was out for delivery. The driver never called, and at the end of the day, when I tracked the parcel, the status reflected “client not available.” This is completely untrue — no call was made.

On Friday, 28 November, I received another delivery notification, and the same story repeated. According to my waybill, my contact details are clearly listed. Why is it so difficult for the driver to simply call? There is always someone at home.

I tried contacting customer service, but the experience was pathetic — no one answered. Today, 1 December, I received yet another notification. I attempted to call customer service again to request that the driver call me when approaching the gate, but still no luck in reaching anyone.

This level of service is unacceptable. I am absolutely revolted by the lack of professionalism and basic communication. Let’s hope the driver finally makes the effort to call today.