WORST SERVICE DELIVERY EVER

<p>My service provider company is using COURIERIT to deliver their products. After I received a sms, from my service provider with a tracking number, that my product will be delivered by Courierit on the Thursday I was only informed by Courierit the following Tuesday my parcel is ready for delivery. That did not happen on the Tuesday nor Wednesday and the excuse was that my address was unknown. On Thursday morning I personally phoned in AGAIN and provide the consultant with the delivery address. Minutes later I emailed a complaint to the Branch Manager in Johannesburg. I was contacted by a customer consultant who had many excuses and promissed me the parcel would be delivered Friday morning before 09h00. Early Friday morning I recieved another mail from her asking me AGAIN for my address that the parcel could be delivered before 09h00, I supp**** her with the address as requested although I gave it to a consultant the previoiuse morning as well. At 10h00 I contacted them again as the parcel was never delivered as per arrangement. Many stories and excuses again. They then told me the parcel is on its way and would be delivered before 11h45. That time came and no parcel was delevered and I was given the drivers number to arrange with him. By 15h45 the parcel was still on route and I had to leave my office for another meeting. At this stage I had to arrange with the driver to change route and deliver the parcel in Pretoria. He arrived at 18h00 Friday at the new delivery address. The process is that the courier company will then activate the sim after delivery. This never hapened. Saturday I could not understand that my simcard is not active and phoned my service provider who told me the prosedure. I contacted courierit again only to be informed by a very arrogent lady that it will only be done on Monday as they do not do activations on weekends. </p>