Worst experience I have ever had regarding customer service

My order was processed and scheduled to be delivered the Monday, the parcel was delivered at my work place (which was done out of convenience) I called and gave the correct residential address it was agreed that the parcel will be delivered today. I received a notification sms saying I will be getting it today..

I had made arrangements not be in office today because I had to receive the parcel. The driver or delivery guy didn’t deliver the parcel. When I tracked my package it said that it had been “actioned” . I made an enquiry before 5pm and the customer service consultant told me she will call the driver to find out where he is and she will call me back.

I went back onto their website to Trace my package I now see that it’s been scheduled for tomorrow! I have not received a phone call and I can’t go office because I am receiving the parcel at home.

I really don’t have patience for this courier service they have a tendency to take three days to deliver ones items.