TD
Thabisile D
1 reviews | Active since Jan 2021
11 Sept 2026, 16:32
Worst Delivery service... Driver no priority check
Since Tuesday morning, I've been waiting foe a delivery from one of your driver. He keeps sending msgs saying he's on his way and when I call he just says he had a lot of work. It's unacceptable, really don't even understand where his priorities are when he needs to finish work not completed from the previous day..... Worst service everr and he didn't even apologies on the call ana had no care in the world.
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Courierit's replyOfficial
11 Sept 2026, 16:50Good day Thabisile,We sincerely apologise for the unacceptable experience you have had with your delivery.We understand your frustration after waiting since Tuesday while receiving repeated notifications that the driver is on the way, only to have the delivery delayed due to an outstanding workload. We also acknowledge your concern regarding the lack of empathy and communication during your call with the driver.This is certainly not the level of service we expect from our delivery teams. A Customer Care agent will reach out to you to investigate the delay, provide clarity on the status of your delivery, and ensure that the matter is followed up through to resolution.Please accept our sincere apologies for the inconvenience, frustration and disappointment caused.Kind regards,
Customer Care Department.
Customer Care Department.
Courierit's reply11 Sept 2026, 16:50
Official
Good day Thabisile,We sincerely apologise for the unacceptable experience you have had with your delivery.We understand your frustration after waiting since Tuesday while receiving repeated notifications that the driver is on the way, only to have the delivery delayed due to an outstanding workload. We also acknowledge your concern regarding the lack of empathy and communication during your call with the driver.This is certainly not the level of service we expect from our delivery teams. A Customer Care agent will reach out to you to investigate the delay, provide clarity on the status of your delivery, and ensure that the matter is followed up through to resolution.Please accept our sincere apologies for the inconvenience, frustration and disappointment caused.Kind regards,
Customer Care Department.
Customer Care Department.