RM
Refiloe M
1 reviews | Active since Nov 2019
11 Sept 2026, 13:27
WORST CUSTOMER CARE AND DELIVERY SERVICE!!!!!
Called 8 times, 7 times my call was ended on my ear. Delivery address was apparently wrong but I never received communication from drivers. following up was a disaster....query still not resolved coz calls are ended on my ears
Helpful (0)
Replies (3)0
Replies (3)
Courierit's replyOfficial
11 Sept 2026, 14:10Good day Refiloe,We sincerely apologise for the experience you have had. We understand how frustrating it must be to make several attempts to contact us, only for your calls to be disconnected, while your delivery query remains unresolved.We acknowledge that you should have received clear communication regarding the delivery address issue, and we apologise that this did not happen. A Customer Care agent will reach out to you to assist with the outstanding query and ensure that it is properly followed up and resolved.Kind regards,
Customer Care Department.
Customer Care Department.
Courierit's reply11 Sept 2026, 14:10
Official
Good day Refiloe,We sincerely apologise for the experience you have had. We understand how frustrating it must be to make several attempts to contact us, only for your calls to be disconnected, while your delivery query remains unresolved.We acknowledge that you should have received clear communication regarding the delivery address issue, and we apologise that this did not happen. A Customer Care agent will reach out to you to assist with the outstanding query and ensure that it is properly followed up and resolved.Kind regards,
Customer Care Department.
Customer Care Department.
RM
Refiloe M's updateReviewer Update
11 Sept 2026, 15:40Above all the trouble i went through with my delivery, A guy called Letters swiftly assisted me, thank you to him my parcel will be delivered to me. Listened, advised and took action...Thank you Letters
RM
Refiloe M's update11 Sept 2026, 15:40
Reviewer Update
Above all the trouble i went through with my delivery, A guy called Letters swiftly assisted me, thank you to him my parcel will be delivered to me. Listened, advised and took action...Thank you Letters
Courierit's replyOfficial
14 Sept 2026, 11:33Hi Refiloe
We are delighted to hear that Letters was able to step in, listen to your concerns, provide the necessary advice and take action to assist you. We truly appreciate you recognising his swift and professional assistance.
We are delighted to hear that Letters was able to step in, listen to your concerns, provide the necessary advice and take action to assist you. We truly appreciate you recognising his swift and professional assistance.
Courierit's reply14 Sept 2026, 11:33
Official
Hi Refiloe
We are delighted to hear that Letters was able to step in, listen to your concerns, provide the necessary advice and take action to assist you. We truly appreciate you recognising his swift and professional assistance.
We are delighted to hear that Letters was able to step in, listen to your concerns, provide the necessary advice and take action to assist you. We truly appreciate you recognising his swift and professional assistance.