AB
Ariska B
1 reviews | Active since Sept 2026
11 Sept 2026, 14:49
Worst Courier//Customer care I have ever seen.
Does not even deserve on Star. For 3 days straight every morning there is a notification that the package is out for delivery - Yet no delivery, Tried calling the customer care line - Zero answer! I have never seen such bad service in my life and will not be making use of their services in future.
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Courierit's replyOfficial
11 Sept 2026, 15:40Good day Ariska,We sincerely apologise for the frustrating experience you have had. We understand how disappointing it must be to receive repeated “out for delivery” notifications for three consecutive days without receiving your parcel, especially after trying unsuccessfully to reach our Customer Care team.This is certainly not the level of service we aim to provide. We acknowledge your concerns regarding both the delayed delivery and the difficulty you experienced when trying to contact us.A Customer Care agent will reach out to you to assist with the outstanding delivery query, provide clarity on the status of your parcel, and ensure that the matter is followed up towards resolution.We sincerely apologise for the inconvenience and disappointment caused.Kind regards,
Customer Care Department.
Customer Care Department.
Courierit's reply11 Sept 2026, 15:40
Official
Good day Ariska,We sincerely apologise for the frustrating experience you have had. We understand how disappointing it must be to receive repeated “out for delivery” notifications for three consecutive days without receiving your parcel, especially after trying unsuccessfully to reach our Customer Care team.This is certainly not the level of service we aim to provide. We acknowledge your concerns regarding both the delayed delivery and the difficulty you experienced when trying to contact us.A Customer Care agent will reach out to you to assist with the outstanding delivery query, provide clarity on the status of your parcel, and ensure that the matter is followed up towards resolution.We sincerely apologise for the inconvenience and disappointment caused.Kind regards,
Customer Care Department.
Customer Care Department.