WORST COURIER EVER!!!

This is the worst courier that I have ever encountered. I ordered a phone with Telkom on the 7th February 2022. The phone was handed over to them on the 21st February and I received a message the next day that it will be delivered. I waited the whole and never heard anything from them. I called on the 23rd and was told that the phone was unloaded from the vehicle and I was told no reasons of why that has happened. I was told the phone will be delivered the next day. I waited again the whole day on the 24th and never got any communication from them. I called again on the 25th and was told that their courier was hijacked!!!

I called Telkom to hear how the situation is going to be resolved. I was promised another phone. The new phone was delivered to the courier on the 7th March. I received a message on the 9th March that the parcel will be delivered on the day. I waited the whole day again with no further communication from them. I called the next day on the 10th and I was told that the contact was not available. When I enquired how is that possible as I never received any calls from them I was told that there was no address or contact number on the parcel. I didn't understand how that is possible as I received a message from them that a delivery will be made on the day!!! I personally gave them my address and contact number. The following day on the 11th I received a message from them that delivery will be made. I waited the whole day as usual with no further contact from them. I called them in the afternoon and was told that the parcel was still in the warehouse and was unloaded from the delivery vehicle!!! I never got a reason why that happened. I have used couriers for more than 10 years and this is the worst service that I have ever received. I am shocked that they are still in business at the rate that their customer service is horrible. I just hope that Telkom find a better courier or else their business will also suffer as their clients are suffering with this service.