Won't Courierit

How can you collect and load my parcel at 9am, drive the entire ****en day with it, only to get it ready for me at 15h57 in the afternoon then say problem with delivery... you a **** man you never made it this side of the world period. This is 3rd day when I sit ideal for ***ol... your drivers really need to up their anti if you are to make it in this world.. this is pathetic service... since around d the 4th of December you struggling to deliver why...