Whilst it has been frustrating trying to coordinate the day on which my delivery is to take place, which resulted in my needing to collect, I just say that Hlekani form customer experience was excellent in assisting me to make contact with the warehouse

Item: Courierit
Rating: 5
Author: Sarah R

Whilst it has been frustrating trying to coordinate the day on which my delivery is to take place, which resulted in my needing to collect, I just say that Hlekani form customer experience was excellent in assisting me to make contact with the warehouse. At the warehouse Theo has assisted to ensure I can come collect and has gone above and beyond with the night manager to arrange for me to collect.

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Replies (1)

Courierit's replyOfficial

08 Jun 2026, 16:40

Dear Sarah

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while trying to coordinate your delivery arrangements.

We are, however, pleased to hear that Hlekani from our Customer Experience team provided excellent assistance and helped you make contact with the warehouse. Your kind words will be shared with Hlekani and the team, as recognition for their dedication and support.

We appreciate your patience and understanding, and we thank you for bringing both your concerns and positive experience to our attention.

Kind regards,
Customer Service Team

Courierit's reply08 Jun 2026, 16:40

Official

Dear Sarah

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while trying to coordinate your delivery arrangements.

We appreciate your patience and understanding, and we thank you for bringing both your concerns and positive experience to our attention.

Kind regards,
Customer Service Team