HC
Howard C
1 reviews | Active since Jun 2012
18 Apr 2026, 08:11
When Courier joined RTT the service went downhill, which was to some extent expected, different staff different management structure
When Courier joined RTT the service went downhill, which was to some extent expected, different staff different management structure. This has now improved immensely because of staff corrections(replacements) but specifically due to the hands on interventions of the CIT Key Account Manager Caitlin Joubert. This lady has gone more than the "Extra Mile" in instituting corrective measures. This really has improved the service
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Courierit's replyOfficial
20 Apr 2026, 07:12Dear Howard
Thank you for taking the time to share your feedback with us. We truly appreciate your honest perspective regarding the transition period, and we acknowledge that changes in structure and teams can sometimes impact service levels.
Thank you for taking the time to share your feedback with us. We truly appreciate your honest perspective regarding the transition period, and we acknowledge that changes in structure and teams can sometimes impact service levels.
We’re especially pleased to hear that you’ve noticed the improvements and that the corrective actions have made a positive difference. Your kind words about Caitlin Joubert are greatly appreciated — we will be sure to pass this on to her and the broader team. She consistently demonstrates a strong commitment to service excellence, and it’s rewarding to see that reflected in your experience.
Thank you for your continued support and for recognising the efforts made to enhance our service. Please don’t hesitate to reach out should you require any further assistance.
Kind regards,
Courierit's reply20 Apr 2026, 07:12
Official
Dear Howard
Thank you for taking the time to share your feedback with us. We truly appreciate your honest perspective regarding the transition period, and we acknowledge that changes in structure and teams can sometimes impact service levels.
Thank you for taking the time to share your feedback with us. We truly appreciate your honest perspective regarding the transition period, and we acknowledge that changes in structure and teams can sometimes impact service levels.
We’re especially pleased to hear that you’ve noticed the improvements and that the corrective actions have made a positive difference. Your kind words about Caitlin Joubert are greatly appreciated — we will be sure to pass this on to her and the broader team. She consistently demonstrates a strong commitment to service excellence, and it’s rewarding to see that reflected in your experience.
Thank you for your continued support and for recognising the efforts made to enhance our service. Please don’t hesitate to reach out should you require any further assistance.
Kind regards,