BH
Brian H

1 reviews | Active since Jun 2014

17 Dec 2025, 10:59

What a pathetic company.

I have never come across a more useless courier company than yourselves. This is the first time I am using your company for a shipment from Amazon USA. Unfortunately, Amazon never put the Estate down, but only Paarl. This then went back to your depot. No-one contacted me. I found this out on your tracking. I then phoned your office on Monday and sent an email as well as a web enquiry. Once again, no reply and I phoned and spoke to Treasure today. The address still had not been changed, although your tracking had been updated and was out for delivery. I gave Treasure my correct address who promised to come back to me. Two hours later and still no contact. You need to learn from Courier guy. If their driver can't find a place he phones the receiver. What a pathetic company.

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Replies (1)
Courierit
Courierit's reply18 Dec 2025, 09:49
Official
Dear Client 
We sincerely apologize for the frustration and inconvenience caused by the delivery of your Amazon USA shipment. We understand how disappointing it is when parcels are not delivered correctly and when communication falls short, and we acknowledge that this experience was unacceptable.We are reviewing our processes to ensure accurate addressing, timely updates, and proper communication with recipients going forward. Your feedback is valuable, and we deeply regret the inconvenience caused
Kind Regards