TM
Tshidi M
1 reviews | Active since May 2012
11 Sept 2026, 11:26
Waiting for delivery for 10 days
I have been waiting for my parcel since Monday. I don't know the reason for the delay, every morning I receive a message that my order is out for delivery. Can I get a straight answer? When I placed an order, I was told it will take 1-3 working days; it's now day 10.
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Courierit's replyOfficial
11 Sept 2026, 15:44Good day Tshidi,We sincerely apologise for the delay and the inconvenience caused.We understand your frustration, particularly as you were advised that your parcel would be delivered within 1–3 working days, and it has now been 10 days. We also acknowledge your concern regarding receiving repeated “out for delivery” notifications without the parcel being delivered.We appreciate that you require a clear and definitive update. A Customer Care agent will reach out to you to investigate the delay, provide clarity on the current status and whereabouts of your parcel, and ensure that the matter is followed up through to resolution.Please accept our sincere apologies for the inconvenience and frustration experienced.Kind regards,
Customer Care Department.
Customer Care Department.
Courierit's reply11 Sept 2026, 15:44
Official
Good day Tshidi,We sincerely apologise for the delay and the inconvenience caused.We understand your frustration, particularly as you were advised that your parcel would be delivered within 1–3 working days, and it has now been 10 days. We also acknowledge your concern regarding receiving repeated “out for delivery” notifications without the parcel being delivered.We appreciate that you require a clear and definitive update. A Customer Care agent will reach out to you to investigate the delay, provide clarity on the current status and whereabouts of your parcel, and ensure that the matter is followed up through to resolution.Please accept our sincere apologies for the inconvenience and frustration experienced.Kind regards,
Customer Care Department.
Customer Care Department.