LB
Liz B
1 reviews | Active since Jun 2022
20 Nov 2025, 11:49
Very poor experience with courierit
Very poor customer experience. Got whatsapp on day of delivery. I was not at home. Sent email to reschedule. No response Tracking app said parcel delivered. No parcel as no one at home. Help desk line useless. Just rings and is then cutoff. Emails go into the ether. Very sad that a charity organization uses this company for deliveries. They will lose out as I cannot trust the delivery process again. I cannot recommend courierit or parent company rtt.
Helpful (0)
Replies (6)0
Replies (6)
Courierit's replyOfficial
24 Nov 2025, 12:29Good Day,Thank you for sharing your experience. I sincerely apologise for the poor service you’ve encountered — the lack of communication, unresponsive helpdesk, and incorrect tracking updates are unacceptable.Could you please provide the tracking number for your parcel so that I can urgently follow up with the delivery team and ensure your parcel is either located or rescheduled for delivery immediately? I will also escalate this internally to address the issues you’ve raised and prevent future occurrences.Once again, I apologise for the inconvenience and frustration caused, and I truly appreciate your patience while we resolve this matter.
Best regards,
Courierit's reply24 Nov 2025, 12:29
Official
Good Day,Thank you for sharing your experience. I sincerely apologise for the poor service you’ve encountered — the lack of communication, unresponsive helpdesk, and incorrect tracking updates are unacceptable.Could you please provide the tracking number for your parcel so that I can urgently follow up with the delivery team and ensure your parcel is either located or rescheduled for delivery immediately? I will also escalate this internally to address the issues you’ve raised and prevent future occurrences.Once again, I apologise for the inconvenience and frustration caused, and I truly appreciate your patience while we resolve this matter.
Best regards,
LB
Liz B's updateReviewer Update
24 Nov 2025, 16:52Hi
Thank you for responding. 3 days after I returned home my neighbour returned from his trip and gave me the parcel.
All the courier needed to do was WhatsApp me to let me know that he had delivered it to another address. It would have saved days of wondering what to do.
Thank you for responding. 3 days after I returned home my neighbour returned from his trip and gave me the parcel.
All the courier needed to do was WhatsApp me to let me know that he had delivered it to another address. It would have saved days of wondering what to do.
LB
Liz B's update24 Nov 2025, 16:52
Reviewer Update
Hi
Thank you for responding. 3 days after I returned home my neighbour returned from his trip and gave me the parcel.
All the courier needed to do was WhatsApp me to let me know that he had delivered it to another address. It would have saved days of wondering what to do.
Thank you for responding. 3 days after I returned home my neighbour returned from his trip and gave me the parcel.
All the courier needed to do was WhatsApp me to let me know that he had delivered it to another address. It would have saved days of wondering what to do.
Courierit's replyOfficial
25 Nov 2025, 16:20 Thank you for sharing this feedback, and I truly apologize for the extremely poor experience you’ve had. This is not the level of service we aim to provide. It is unacceptable that your request to reschedule went unanswered, that the tracking reflected a delivery when no one was home, and that you were unable to reach our helpdesk. We completely understand your frustration — especially given that this delivery was for a charity. Your trust in our process is important, and we clearly failed you here. Please rest assured that this matter has been escalated urgently to both our branch and our customer service management teams for investigation and corrective action. We will address the lack of communication, the incorrect delivery scan, and the unanswered emails and calls. To assist you further, could you kindly share the waybill number so that we can track the shipment and follow up accordingly? Thank you again for bringing this to our attention. We sincerely apologize for the inconvenience and disappointment caused, and we will work to ensure this does not happen again.
Best regards,
Courierit's reply25 Nov 2025, 16:20
Official
Thank you for sharing this feedback, and I truly apologize for the extremely poor experience you’ve had. This is not the level of service we aim to provide. It is unacceptable that your request to reschedule went unanswered, that the tracking reflected a delivery when no one was home, and that you were unable to reach our helpdesk. We completely understand your frustration — especially given that this delivery was for a charity. Your trust in our process is important, and we clearly failed you here. Please rest assured that this matter has been escalated urgently to both our branch and our customer service management teams for investigation and corrective action. We will address the lack of communication, the incorrect delivery scan, and the unanswered emails and calls. To assist you further, could you kindly share the waybill number so that we can track the shipment and follow up accordingly? Thank you again for bringing this to our attention. We sincerely apologize for the inconvenience and disappointment caused, and we will work to ensure this does not happen again.
Best regards,
LB
Liz B's updateReviewer Update
25 Nov 2025, 16:42Hi
The waybill was A***
The waybill was A***
LB
Liz B's update25 Nov 2025, 16:42
Reviewer Update
Hi
The waybill was A***
The waybill was A***
Courierit's replyOfficial
08 Dec 2025, 11:35Good day,We sincerely apologize for the extremely poor experience you have had with our courier service. We completely understand your frustration regarding the missed delivery, the lack of response to your rescheduling request, and the issues with tracking and our help desk. This is far below the standard of service we aim to provide.To enable us to urgently investigate and resolve this matter, could you please provide us with your tracking or waybill number? Once we have this information, we will follow up immediately and ensure your parcel is delivered as soon as possible.We truly regret the inconvenience caused and appreciate your patience while we work to make this right.Kind regards,
Best regards,
Courierit's reply08 Dec 2025, 11:35
Official
Good day,We sincerely apologize for the extremely poor experience you have had with our courier service. We completely understand your frustration regarding the missed delivery, the lack of response to your rescheduling request, and the issues with tracking and our help desk. This is far below the standard of service we aim to provide.To enable us to urgently investigate and resolve this matter, could you please provide us with your tracking or waybill number? Once we have this information, we will follow up immediately and ensure your parcel is delivered as soon as possible.We truly regret the inconvenience caused and appreciate your patience while we work to make this right.Kind regards,
Best regards,
Courierit's replyOfficial
08 Dec 2025, 11:37Hello,Waybill A*** does not seem to track on our end. Could you please assist by providing the CourierIT/RTT waybill?Thank you for your support.
Best regards,
Courierit's reply08 Dec 2025, 11:37
Official
Hello,Waybill A*** does not seem to track on our end. Could you please assist by providing the CourierIT/RTT waybill?Thank you for your support.
Best regards,