ES
Elanze S
1 reviews | Active since Jan 2023
26 Nov 2025, 08:53
Very poor customer service
This is the second time CourierIt has to deliver my package and I had this experience both times. I receive a message on the morning, saying my package will deliver that day. Late at night, I receive a message saying late delivery - but they never pitched. The next day, there is just NO (as in zero) communication. I try all the number on the internet, emailed, used the "contact us" form on the internet, without talking to any one and receive any response. The numbers just gives you the options, I even picked reception, but the line just hangs up.
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Courierit's replyOfficial
28 Nov 2025, 11:36Dear Elanze
We sincerely apologise for the repeated poor experience and understand your frustration. We acknowledge that the delivery notifications sent did not reflect the actual delivery attempts, which is unacceptable.This matter is being escalated to the relevant branch for urgent investigation, as this is a recurring issue. Please assist with a tracking number so we can follow up on your parcel and will provide you with clear feedback on the next steps.Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.Kind regards,
We sincerely apologise for the repeated poor experience and understand your frustration. We acknowledge that the delivery notifications sent did not reflect the actual delivery attempts, which is unacceptable.This matter is being escalated to the relevant branch for urgent investigation, as this is a recurring issue. Please assist with a tracking number so we can follow up on your parcel and will provide you with clear feedback on the next steps.Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.Kind regards,
Courierit's reply28 Nov 2025, 11:36
Official
Dear Elanze
We sincerely apologise for the repeated poor experience and understand your frustration. We acknowledge that the delivery notifications sent did not reflect the actual delivery attempts, which is unacceptable.This matter is being escalated to the relevant branch for urgent investigation, as this is a recurring issue. Please assist with a tracking number so we can follow up on your parcel and will provide you with clear feedback on the next steps.Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.Kind regards,
We sincerely apologise for the repeated poor experience and understand your frustration. We acknowledge that the delivery notifications sent did not reflect the actual delivery attempts, which is unacceptable.This matter is being escalated to the relevant branch for urgent investigation, as this is a recurring issue. Please assist with a tracking number so we can follow up on your parcel and will provide you with clear feedback on the next steps.Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.Kind regards,