B
Bernadette
1 reviews | Active since Sept 2026
15 Sept 2026, 09:22
Very good with deliv...
Very good with deliveries, however had a biometric failure and my parcel could not be delivered and no feedback in 2 weeks on status of delivery, problem from Sender's side, but expected some sort of feedback from courier side on Manual delivery
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Courierit's replyOfficial
15 Sept 2026, 09:51Dear Bernadette
Thank you for sharing your feedback with us.We are pleased to hear that you have generally been satisfied with our delivery service. However, we sincerely apologise for the lack of communication following the biometric verification failure. While we acknowledge that the issue originated from the sender’s side, we understand that you should still have received timely feedback regarding the status of your parcel and the possibility of a manual delivery.We regret the frustration and inconvenience caused by the two-week delay without an update. One of our Customer Care agents will reach out to you to assist with the matter, provide an update on your parcel, and ensure that the appropriate next steps are followed.Thank you for bringing this to our attention and for giving us the opportunity to improve our service.Kind regards,
Customer Care Department.
Thank you for sharing your feedback with us.We are pleased to hear that you have generally been satisfied with our delivery service. However, we sincerely apologise for the lack of communication following the biometric verification failure. While we acknowledge that the issue originated from the sender’s side, we understand that you should still have received timely feedback regarding the status of your parcel and the possibility of a manual delivery.We regret the frustration and inconvenience caused by the two-week delay without an update. One of our Customer Care agents will reach out to you to assist with the matter, provide an update on your parcel, and ensure that the appropriate next steps are followed.Thank you for bringing this to our attention and for giving us the opportunity to improve our service.Kind regards,
Customer Care Department.
Courierit's reply15 Sept 2026, 09:51
Official
Dear Bernadette
Thank you for sharing your feedback with us.We are pleased to hear that you have generally been satisfied with our delivery service. However, we sincerely apologise for the lack of communication following the biometric verification failure. While we acknowledge that the issue originated from the sender’s side, we understand that you should still have received timely feedback regarding the status of your parcel and the possibility of a manual delivery.We regret the frustration and inconvenience caused by the two-week delay without an update. One of our Customer Care agents will reach out to you to assist with the matter, provide an update on your parcel, and ensure that the appropriate next steps are followed.Thank you for bringing this to our attention and for giving us the opportunity to improve our service.Kind regards,
Customer Care Department.
Thank you for sharing your feedback with us.We are pleased to hear that you have generally been satisfied with our delivery service. However, we sincerely apologise for the lack of communication following the biometric verification failure. While we acknowledge that the issue originated from the sender’s side, we understand that you should still have received timely feedback regarding the status of your parcel and the possibility of a manual delivery.We regret the frustration and inconvenience caused by the two-week delay without an update. One of our Customer Care agents will reach out to you to assist with the matter, provide an update on your parcel, and ensure that the appropriate next steps are followed.Thank you for bringing this to our attention and for giving us the opportunity to improve our service.Kind regards,
Customer Care Department.