Very Bad Service

Bloemfontein Branch: Bad service from this delivery company, on Wednesday, 19th November 2025, I received a message saying they will deliver my parcel but they never came nor called me to apologize for not coming. I then thought they will deliver the following day on Thursday, 20th November 2025, but they never delivered nor called me again. On Friday morning, 21th November 2025, I called their head office in Johannesburg as they didn't answer the phone in Bloemfontein. The lady who I spoke to assured me that my parcel will be delivered before end of day, at around 20:17 I received a message saying the driver(Mzondile Fritz) is on his way for delivery, I then went outside at the gate to wait for him but he never came. I then checked that message that said he's on his way,that's when I realized that there's an update on that same message saying I'VE REJECTED THE DELIVERY of which is a pure lie as he never came. This is the worst service ever. I'm still waiting for my parcel since Wednesday