Utterly poor service from Courier It

I was scheduled to receive a parcel through Courier It. The driver arrived at my complex and called to say that he is outside. I told him to dial my apartment number but he refused to do so. He said I must come to him. He then proceeded to leave saying he will come back later. The driver arrived at 18:15 and parked outside my block again saying I must come down and pick my delivery up.

When he eventually decided to come up to my apartment, there was no social distancing, no use of the "contactless OTP" and no mask or disinfectant.

He dropped the package off without me even having to sign for it.

This is utterly poor and potentially dangerous behavior from the Courier It employee