Useless

Greetings,

I am writing this e-mail with utmost disappointment.

My wife and I were informed by Cell C that we should expect our package delivery yesterday (26/10/2021) waybill no.cellc***5, however it was never delivered.

Upon contacting Cell C today we managed to track the courier company that was supposed to deliver the package and there is no prize in guessing which company is that.

We were informed that the driver couldn’t find the address due to the fact that Cell C gave a “wrong” address, but my question is if you are not sure about the address aren’t you supposed to call the recipient of the parcel to confirm?

I have a feeling that Courier IT does NOT take their busines serious and that is totally appalling. Do you have any idea how much inconvenience your incompetency or lack of using common sense has on your customers.

Please ensure that the package is delivered TODAY not tomorrow or the day after because this fiasco is tiresome and we definitely have no appetite for it.