Urgent: Undelivered Order Placed on 28 October

I am extremely disappointed with the service I’ve received regarding my recent order placed on 28 October. I was informed that the delivery would arrive by 3 November before 17:00, but it did not. I waited the entire day on the 3rd, and around 16:30, I called Takealot to follow up. I was assured that the package was on its way, yet it never arrived. I also did not receive any notification, no call, email, or SMS, regarding a delay or delivery issue. This morning (4 November), I contacted both Takealot and Courierit to find out what happened. Courierit advised that my package was returned to their warehouse because it was too late for the driver to deliver. They also could not confirm when the delivery will be rescheduled, which is unacceptable.