KG
Khanya G
1 reviews | Active since Mar 2022
19 Aug 2026, 13:56
Urgent resolution needed for parcel WEBS*** – Depot Hold or Redelivery
I usually have no issues with CourierIT, but parcel WEBS*** was not delivered due to extra address details added to the label.
I need urgent assistance to resolve this. Could you please confirm if you can hold the parcel for self-collection at the Cape Town depot on Friday, or rearrange delivery to the correct address? I am fully willing to pay any necessary redirection or re-attempt fee to ensure it is not returned to the sender.
Helpful (0)
Replies (2)0
Replies (2)
Courierit's replyOfficial
19 Aug 2026, 14:05Dear Khanya
We sincerely apologise for the inconvenience caused with your shipment . We understand how urgent it is to have the parcel secured and avoid it being returned to the sender.Customer Service agents reach out to you directly to assist with the available options, including arranging self-collection at the Cape Town depot or redirecting the parcel to the correct address. We will also assist in confirming any applicable fees and the next steps.Thank you for your patience and for bringing this to our attention. We appreciate your continued support of CourierIT and will do our best to get this resolved as soon as possible.
Kind regards,
Customer Care Department
We sincerely apologise for the inconvenience caused with your shipment . We understand how urgent it is to have the parcel secured and avoid it being returned to the sender.Customer Service agents reach out to you directly to assist with the available options, including arranging self-collection at the Cape Town depot or redirecting the parcel to the correct address. We will also assist in confirming any applicable fees and the next steps.Thank you for your patience and for bringing this to our attention. We appreciate your continued support of CourierIT and will do our best to get this resolved as soon as possible.
Kind regards,
Customer Care Department
Courierit's reply19 Aug 2026, 14:05
Official
Dear Khanya
We sincerely apologise for the inconvenience caused with your shipment . We understand how urgent it is to have the parcel secured and avoid it being returned to the sender.Customer Service agents reach out to you directly to assist with the available options, including arranging self-collection at the Cape Town depot or redirecting the parcel to the correct address. We will also assist in confirming any applicable fees and the next steps.Thank you for your patience and for bringing this to our attention. We appreciate your continued support of CourierIT and will do our best to get this resolved as soon as possible.
Kind regards,
Customer Care Department
We sincerely apologise for the inconvenience caused with your shipment . We understand how urgent it is to have the parcel secured and avoid it being returned to the sender.Customer Service agents reach out to you directly to assist with the available options, including arranging self-collection at the Cape Town depot or redirecting the parcel to the correct address. We will also assist in confirming any applicable fees and the next steps.Thank you for your patience and for bringing this to our attention. We appreciate your continued support of CourierIT and will do our best to get this resolved as soon as possible.
Kind regards,
Customer Care Department
KG
Khanya G's updateReviewer Update
20 Aug 2026, 11:19Thanks guys! Yesterday a gentleman from head office called me and promised my parcel would be delivered today. I've just received my parcel as promised, and I wasn't charged a single cent extra. Really appreciate the excellent service
KG
Khanya G's update20 Aug 2026, 11:19
Reviewer Update
Thanks guys! Yesterday a gentleman from head office called me and promised my parcel would be delivered today. I've just received my parcel as promised, and I wasn't charged a single cent extra. Really appreciate the excellent service