NT
Njabulo T
1 reviews | Active since Nov 2020
29 May 2026, 15:51
Unprofessional and unreliable
Courier IT Richards bay is extremely unreliable and unprofessional. The guy made us walk to the main road by the taxi stop only for us to come back empty handed . Teach your staff customer service please we are not asking for too much! Also the supervisor Khayelihle and Ayanda can nor be found on telephone for me to report this.
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Replies (1)
Courierit's replyOfficial
01 Jun 2026, 08:49Dear Njabulo
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced.
This is certainly not the level of service we strive to provide. We understand the inconvenience caused by being asked to walk to the main road and not receiving your parcel as expected. We also regret the difficulty you experienced in trying to reach the relevant supervisors.
Your feedback has been escalated to the branch management team for urgent investigation. One of our Customer Care representatives will contact you shortly to discuss the matter further and work towards a resolution.
We appreciate you taking the time to share your experience and apologize for the disappointment caused.
Kind Regards,
CEC Department
CEC Department
Courierit's reply01 Jun 2026, 08:49
Official
Dear Njabulo
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced.
This is certainly not the level of service we strive to provide. We understand the inconvenience caused by being asked to walk to the main road and not receiving your parcel as expected. We also regret the difficulty you experienced in trying to reach the relevant supervisors.
Your feedback has been escalated to the branch management team for urgent investigation. One of our Customer Care representatives will contact you shortly to discuss the matter further and work towards a resolution.
We appreciate you taking the time to share your experience and apologize for the disappointment caused.
Kind Regards,
CEC Department
CEC Department