Unprofessional and *********** staff

The absolute worst experience in all of my dealings with courier companies. I asked for a simple request to phone the driver and find out how far my package was and just to phone me back. The operator just kept bouncing me from one department to the other and I had being trying from 10 am until about 4 pm, when I called it a day. The driver's name is Solomon morena,and the the lady who was supposed to phone me back was Tuli. I have never seen a more unprofessional and *********** bunch of people. This particular branch is in the business estate in longmeadow, Gauteng. No surprise the company only has a 2 star rating. If it was up to me I would not even give them a star.