Undelivered parcel and inaccurate tracking

I was supposed to receive my order from telkom via courier it. I received a notification to confirm that they could not deliver the parcel as it said that there was no contact available. I called in the lines were busy, I spoke to a receptionist and she advised that they will have someone call me back this was at 4pm on the 11 December 2019. I never received the call back so i called the following day (12 December 2019) at 10:35am and was told by the receptionist that i will get a call back. Eventually when i received the call i was told that the parcel is not out for delivery even though i made a request on the 11th that it should be delivered. The adviser then said that all the drivers were already out for delivery and that they wont be able to deliver my parcel. I advised that the 13th i will not be in office to except the parcel and that they should attempt the delivery today. She infomred me that i might have to collect it but i am currenlty working and ont have tme to get there by 4pm to collect. She said that there was nothing else she could do. I explained that this is not my problem so why am i being asked to collect it. I am unhappy that when i asked for the manager they could not provide one to me. I was then informed that the parcel never actually left the warehouse yesterday so that not sure why the driver updated the tracking. This is absolutely appalling as this is a gift and yet it is causing me so much grief. As of this review i have not received a call back as was promised at 11:40am. It is now 2:13pm and still no parcel and still no update. I might as well say goodbye to the gift i wanted to give to my brother. Thank you Courier it you have ruined this surprise. You should be ashamed of yourselves in terms of this service i am very unhappy.