Undelivered package after 10 ****ing days

Item: Courierit
Rating: 1
Author: Trudi C

Unacceptable Service from CourierIT Shocking and deplorable service I have received from CourierIT. On 3rd June 2026, I received a WhatsApp notification from CourierIT advising that my parcel would be delivered that same day. Unfortunately, the delivery never arrived. Then promised, 5th June 2026, I received another notification from CourierIT advising that my parcel would be delivered today. Once again, the delivery did not take place. To add to my frustration, I am being repeatedly told out for delivery but nothing comes. Failure to deliver demonstrates a lack of reliability, poor communication, and a disregard for customers' time and expectations. You should be ashamed of yourselves. ****MERS !!!!

Helpful (0)

Replies (2)

Courierit's replyOfficial

10 Jun 2026, 10:27

Dear Trudi Cooper

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the missed delivery commitments and the lack of communication regarding your parcel.We understand how disappointing it is to receive multiple delivery notifications only for the delivery not to take place. This is not the level of service we aim to provide, and we acknowledge the impact this has had on your experience.Your feedback has been escalated to the relevant team for urgent investigation. A Customer Service Agent will be reaching out to you directly to provide an update and assist in resolving this matter as quickly as possible.We appreciate your patience and the opportunity to address your concerns

Kind Regards
CEC Department

Courierit's reply10 Jun 2026, 10:27

Official

Trudi C's updateReviewer Update

10 Jun 2026, 18:05

Finally after a very frustrating and trying few days I have finally received my package at 5:38 pm on 10th June after it should have been delivered on the 3rd. I would like to especially thank Zanele for trying her utmost best to get problem resolved and finally getting my package to me. She kept me updated throughout the day from her own personal number aswell. Also thanks to Letters for phoning me about the issue and looking into the problem. It is more than I can say for Mr Price Team with their communication & problem solving skills. I will never order from them again.

Trudi C's update10 Jun 2026, 18:05

Reviewer Update