Unbelievably bad service, never again.

Three day in a row even after phone calls on both of the two later days, my parcel was never delivered. On each of the three days I sat a home awaiting their arrival, having received notification that it was in transit. After 5:00 on the first day, 6:00 on the second and 6:30 on the third. No sign, no contact and no delivery. Round about 7:00 that evening the same message was received: "Can't gain access returning to base:" Yesterday I was assured again that not only would it be delivered but they would from from head office to give me the time to expect it. So far nothing and I've now been trying to phone for over an hour with no luck, except for having to listen to a recorded message telling me how good the were.