Unacceptably poor service from @CourierIT
I would like to formally lodge a complaint regarding the unacceptably poor service I have received in relation to my MTN order delivery.
Despite rearranging my schedule to be available for delivery, the courier failed to arrive as promised. What is most concerning is that the driver falsely reported that he was at my address, which is entirely untrue. No attempt was made to contact me, and no delivery took place. This lead me to write this review, i would understand if he noted that he will deliver another day, not say i was not there. I did not move the whole day, i waited and now after reading the reviews i am scared to even wait since i need to leave next week.
To make matters worse, repeated attempts to contact CourierIT Customer Service were unsuccessful, as calls went unanswered. This lack of accountability and communication is deeply disappointing and unprofessional.
MTN continues to receive numerous negative reviews regarding its delivery services, yet no visible improvements have been made. Customers should not be subjected to dishonesty, wasted time, and a complete absence of support. MTN seriously needs to reconsider its delivery partners and move to more reliable courier services such as Courier Guy or similar providers who are reliable.
We sincerely apologize for the inconvenience and frustration caused by the failed delivery of your order and the poor service experience you encountered.We understand how disappointing it is to rearrange your schedule and wait for a delivery that never arrives, especially when incorrect information was recorded indicating that delivery was attempted. Please accept our sincere apologies for this unacceptable situation.We are also very concerned to hear about the lack of response from the courier’s customer service team. This does not meet the service standards we aim to provide, and we fully acknowledge your frustration.In order for us to investigate this matter urgently and follow up with the courier, we kindly request that you provide us with your waybill number.Once we receive the waybill number, we will escalate this matter for urgent investigation and ensure that your delivery is prioritized. We will keep you updated and provide feedback as soon as we receive further information.Thank you for bringing this matter to our attention. We truly value your patience and understanding, and we apologize once again for the inconvenience caused.Kind regards,
We sincerely apologize for the inconvenience and frustration caused by the failed delivery of your order and the poor service experience you encountered.We understand how disappointing it is to rearrange your schedule and wait for a delivery that never arrives, especially when incorrect information was recorded indicating that delivery was attempted. Please accept our sincere apologies for this unacceptable situation.We are also very concerned to hear about the lack of response from the courier’s customer service team. This does not meet the service standards we aim to provide, and we fully acknowledge your frustration.In order for us to investigate this matter urgently and follow up with the courier, we kindly request that you provide us with your waybill number.Once we receive the waybill number, we will escalate this matter for urgent investigation and ensure that your delivery is prioritized. We will keep you updated and provide feedback as soon as we receive further information.Thank you for bringing this matter to our attention. We truly value your patience and understanding, and we apologize once again for the inconvenience caused.Kind regards,