1 reviews | Active since Nov 2016
Unacceptable Service from CourierIT
Shocking and deplorable service I have received from CourierIT. On Friday, 5 June 2026, I received a WhatsApp notification from CourierIT advising that my parcel would be delivered that same day. Unfortunately, the delivery never arrived. Today, Monday, 8 June 2026, I received another notification from CourierIT advising that my parcel would be delivered today. Once again, the delivery did not take place. To add to my frustration, I received a further message from CourierIT at 18:58 stating that my delivery would be "next". Despite this assurance, the parcel was still not delivered. I find this level of service completely unacceptable. Repeated delivery notifications followed by a failure to deliver demonstrate a lack of reliability, poor communication, and a disregard for customers' time and expectations. Customers should not be subjected to such substandard service levels.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the repeated failed delivery attempts and the conflicting delivery notifications you received.We understand how disappointing it is to receive multiple assurances that your parcel is out for delivery, only for it not to arrive as communicated. We also acknowledge the frustration caused by the notification indicating your delivery was "next" without the delivery being completed.This experience falls short of the service standards we aim to provide, and we regret the impact this has had on your time and expectations. Please be assured that your concerns have been escalated to the relevant team for urgent investigation.A member of our Customer Care team will be reaching out to you directly to provide an update on your parcel and work towards a resolution as quickly as possible.We appreciate your feedback and the opportunity to address your concerns.Kind regards,
Customer Care Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the repeated failed delivery attempts and the conflicting delivery notifications you received.We understand how disappointing it is to receive multiple assurances that your parcel is out for delivery, only for it not to arrive as communicated. We also acknowledge the frustration caused by the notification indicating your delivery was "next" without the delivery being completed.This experience falls short of the service standards we aim to provide, and we regret the impact this has had on your time and expectations. Please be assured that your concerns have been escalated to the relevant team for urgent investigation.A member of our Customer Care team will be reaching out to you directly to provide an update on your parcel and work towards a resolution as quickly as possible.We appreciate your feedback and the opportunity to address your concerns.Kind regards,
Customer Care Team