Unacceptable service

<p>Nespresso use CourierIt. Noted as going out for delivery on Tuesday morning and I was super thankful at what I perceived to be good service. I work from home, with my personal assistant and accounting officer, and I don’t go out so waited the day in anticipation of the delivery. Nothing was delivered on Tuesday and no contact was made with me. No phone call to explain why it was not delivered.</p> <p>Followed up and saw again on Wednesday that it was out for delivery and accepted that they must be busy on Tuesday and unable to deliver. Again not delivered on Wednesday. No contact. Records again show not able to deliver and I repeat again, I work from home, with my team.</p> <p>Frustrated I contacted the courier on Thursday. Waited for over 8 minutes and was then cut off. Called back and was told that they apologise but it was an error. Frustration at all time high, I demanded to speak to the manager who apologised and confirmed that there would be delivery between 10-12. I had a meeting so even gave the cell number of my personal assistant to her and mentioned I would be out but that she could be contacted and would be there. No delivery, no call and at 4 pm I received three calls (missed) when I was on another call but called back straight away a minute later. This time was told that they would call me back. Waited half an hour and no call. Called again, this time notified that I did not answer my phone! Even though I mentioned that I did and that the person informed me they would call back immediately, which they did not do. Again notified that they would deliver on Saturday. Not acceptable. Told in return call to please wait but delivery would now come tonight between 6-9 pm. I explained my frustration and mentioned that this is not acceptable and was told not to worry this was now sorted. 9pm no delivery again made call and was told "maybe tomorrow." Appalling service. Cancelled with client.</p>