Unacceptable delivery and run out of time issues

Where to start. Very unhappy client. After phoning courierit to change delivery address due to illness and won't be available at the address and they need to change it to home address, they still delivered the parcel at first address, after several emails to get in touch no one was getting back to me. After changing the address online, they confirm delivery will be take place the next day. Next day driver Cyril Muhkari has been allocated to deliver the parcel on the AM route @ 5:56 was waiting whole day for delivery and no communication from driver or courierit and at 18:47 update online said driver has run out of time. Next morning delivery was given to another driver and 42min later handed over to Cyril again. After emailed and received feedback from the customer service agent. That the driver has been informed by sms as they couldn't reach him telephonicly that my parcel will be ensure to deliver today and that the driver will be in touched with me. Once again @ 18:48 the parcel still not delivered and driver once again run out of time. My question is why didn't the driver starts with his deliveries that he couldn't delivered the previous day. This is unacceptable. By this time that parcel might already be damaged.