****ty courier with zero communication skills

Ordered items from shark cage in Durban. They sent me the waybill and tracking info for my parcel on the 27th. Parcel was collected etc but no activity since the 29/11/2021. Tried to call jhb and Durban offices and get put in a queue with automated response. Waited 15 to 20 mins the 1st time I called and I was supposedly 2nd in the queue. Second attempt I was 6th in the queue. Tried to hold on as long as I could but after another 10 minutes opted to leave a message as instructed by the automated message. Can't get hold of anyone still and no updated activity . This company seems to leave you at their mercy and has extremely poor channels of communication if you're lucky enough to even get through. Going to give them another 24 hours before refering the matter to the consumer ombud.