Totally unprofessional and disorganised

Cannot believe that it can take a courier company a full week to deliver my parcel within Cape Town, and it has still not arrived! This is what your business DOES and yet you cannot achieve it!

I have spoken to your team by phone EVERY DAY since the parcel could not be delivered the first time, and yet it has still not arrived. I have provided my correct address multiple times over the phone, and yet your system still reflects one incorrect line on the address. Despite the location pin showing correctly on the map, it still has not been delivered.

Your driver has not phoned me once, even after I asked him to call if he has problems with the address. Today he has not even marked it as "en route to receiver", despite having been promised by your team it would be delivered last Friday already, and despite stressing to your team that I am going away tomorrow.

How can every other courier company successfully deliver to my address within a day or two?

AND this is the second delivery in a row that has had issues with your service. My last parcel through Courier It arrived after SIX DAYS in the driver's car. There was no problems with my address that time. When the driver eventually arrived, he was using no navigation, I had to telephonically direct him through the suburb to my house, he could barely find my parcel in his disorganised car.

Have you got no systems in place?

How and when are you going to get my parcel to me??