GB
Gugu B
1 reviews | Active since Mar 2025
24 Nov 2025, 01:50
This delivery company is a nightmare
This delivery company is a nightmare. I don't even think it exists at this rate. I ordered at mtn,got a WhatsApp text that the parcel is out for delivery. No delivery happened. Waited the next day still nothing,no communication from them expect that the couldn't deliver because they failed to Identify but they didn't even pitch. I sent an email still no response after 3 days. I'm thinking of canceling the contract. I hope I won't be debited for this mess. My question is why does MTN use a useless company like this. I'm so disappointed. I can even see that they don't respond to reviews. Sies
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Courierit's replyOfficial
24 Nov 2025, 12:22Good Day,Thank you for reaching out and sharing your experience. I sincerely apologise for the inconvenience and frustration caused — this is not the level of service we strive to provide.Please may you share the tracking number for your parcel so that I can urgently follow up with the relevant team and ensure this is resolved as quickly as possible? I will also investigate why there was no delivery attempt or communication, as well as the delay in responding to your email.Thank you for your patience, and again, my apologies for the trouble you’ve experienced.
Courierit's reply24 Nov 2025, 12:22
Official
Good Day,Thank you for reaching out and sharing your experience. I sincerely apologise for the inconvenience and frustration caused — this is not the level of service we strive to provide.Please may you share the tracking number for your parcel so that I can urgently follow up with the relevant team and ensure this is resolved as quickly as possible? I will also investigate why there was no delivery attempt or communication, as well as the delay in responding to your email.Thank you for your patience, and again, my apologies for the trouble you’ve experienced.