The worst experience ever. I want to be renumbered

I received an sms from courier it on the 21st November That I will receive my delivery.. I stayed home the whole day and when I called the call center I was told the driver can't deliver my parcel and then driver's phone was off. Friday I waited and l didn't get my parcel and kept calling. Same thing happened, Monday, Tuesday same thing happened, mind you l work and have a business to run and can't move because l am expecting people. On Monday the driver called me saying we should meet at the mall. He was in my area orange farm and I stay in Ext 7. I was expecting him then all of a sudden he tells me that he will bring my phone the next morning which was Tuesday. Tuesday l did not receive anything when I called the call center l was told that it wasn't loaded for delivery and I will receive my package Wednesday which is today before 12...1pm I called and they said he will arrive between 2-3pm. It's now 5:30 and I haven't received my parcel. This is really draining having to follow up with people who don't care about you. Today they told me that the drivers phone is off and they can't get hold of him. I left my phone number with them still nothing.

I therfore request courier it to reimburse me for my airtime money which I have been using to call them daily whilst they make empty promises.

They must keep the parcel too.

Thanks Paly