The lady who was assisting me was great

Thank you for taking the time to share your feedback with us.We’re really pleased to hear that the lady who assisted you provided great service—your kind words will be shared with her and the team. At the same time, we sincerely apologise for the delay you experienced in receiving your parcel and for the inconvenience this caused.We understand how frustrating waiting for an extended period can be, and this is certainly not the level of service we aim to provide. Please be assured that we are reviewing the delay to understand what went wrong and to prevent a recurrence in future.We appreciate your patience and valuable feedback, and we hope to provide you with a much smoother experience going forward.