Thank you very much for Caroline she went above the extra mile into finding my parcel and the reason why the delivery failed, she was very patient and very empathetic

Dear Mamafa 

Thank you very much for taking the time to share your positive feedback regarding Caroline’s service.

We truly appreciate your kind words and are delighted to hear that she went the extra mile in assisting you with locating your parcel and identifying the reason for the failed delivery. It is wonderful to know that her patience, empathy, and dedication made such a positive impact on your experience.

Your feedback will be shared with Caroline and the relevant team as recognition for her outstanding service. Team members like Caroline are indeed valuable, and we appreciate you acknowledging her efforts.

Kind Regards
CEC Department