Terrible Service and rude call centre

I received 2 sms that my parcel from Zando could not be delivered. When I called the branch and number listed, ********** and I was put through some lady who reported that the driver could not locate my place. Found that they had the wrong address and I corrected details of my address and told them I needed that parcel dropped off today as I would be working on Monday but she reported that there was nothing she could do and ended up putting me back to the switchboard. I was then put through to Chadwick Barry who was just as equally rude.

Firstly, how can my address be wrong when the last time I had a delivery, it was the same company that did the delivery and the driver had the decency to call me when lost and I gave them my address and the drop was successful?

Secondly, why did the stories change between the 2 people I talked to. The lady said the driver could not find my place and Chadwick reported the parcel had not even left the courier place…very disappointing and showing the company is full of *****.

Finally, I really am disappointed at their unprofessional way of dealing with your clients. I will never buy anything from Zando again if they haveCourier IT as their courier service.