Terrible Service

I received an sms from the Courier company that delivery will be effected on 13 October 2015. I checked the waybill tracking and found that the following error was logged. ((13 October 2015 12:04 JNB Delivery Exception (Manual) Address Problem. This is complete and utter *******,. Full details were provided to Telkom, who in turn appointed CourierIt. The driver failed to contact me regarding the address when, or even if he was in the are. Further, in contacting the Courier Service to follow up, the call center agent was rude and blamed Telkom. This is unacceptable and I will not let telkom be blamed for Courier It's terrible service. They could not provide me with a revised ETA. This needs to be sorted out immediately.<br> <br> This is the first time EVER that a courier did not phone me, should they look for the address. Just yesterday, FNB delivered my replacement card, without issues??????