RR
Righteousness R
1 reviews | Active since Jul 2016
03 Jun 2026, 08:46
TERRIBLE SERVICE
dont know why my orders keep going to Courier IT cos honestly, i have never had good service from them. I am expecting an order from them only to be told that the driver returned the order yesterday morning because they couldnt get into the office park I work in. HOW??? when you have a delivery thats going to an office park ofcourse theres going to be security and boomgates. why couldnt the driver tell the security guys that they have a delivery going to so and so company??? AI guys you are a big company you need to do better - COME ONNNNNNN. Cherry on top, I spend 15 - 20 minutes holding for customer service when you finally think youll speak to a consultant, youre being transfered again. this is pathetic honestly. to make matters worse, my cellphone contact number is wrong, i do not know where they got the number that they have on their delivery information. its a number i used to use donkeys of years ago.
Helpful (0)
Replies (4)0
Replies (4)
Courierit's replyOfficial
03 Jun 2026, 09:01Dear Righteousness
We sincerely apologize for the frustration and inconvenience you've experienced.We understand your concern regarding the delivery attempt. Office parks typically have security procedures in place, and we acknowledge that the driver should have made every reasonable effort to gain access by communicating with security and confirming the delivery details before returning the shipment.We also apologize for the lengthy hold times and multiple transfers when contacting our customer service team. This is not the level of service we aim to provide.Regarding the contact number on the shipment, the delivery information, including contact details, is generally supp**** by the sender at the time of booking. However, we understand the importance of having accurate information and will gladly assist in updating the contact details for this delivery.Please provide your waybill/tracking number, and we will investigate the failed delivery attempt, update your contact information, and arrange for the matter to be resolved as quickly as possible.One of our Customer Care Agents will also reach out to you directly to assist further and ensure that this matter is resolved as quickly as possible.Once again, we apologize for the inconvenience and appreciate you bringing this to our attention.
Kind Regards
CEC Department
We sincerely apologize for the frustration and inconvenience you've experienced.We understand your concern regarding the delivery attempt. Office parks typically have security procedures in place, and we acknowledge that the driver should have made every reasonable effort to gain access by communicating with security and confirming the delivery details before returning the shipment.We also apologize for the lengthy hold times and multiple transfers when contacting our customer service team. This is not the level of service we aim to provide.Regarding the contact number on the shipment, the delivery information, including contact details, is generally supp**** by the sender at the time of booking. However, we understand the importance of having accurate information and will gladly assist in updating the contact details for this delivery.Please provide your waybill/tracking number, and we will investigate the failed delivery attempt, update your contact information, and arrange for the matter to be resolved as quickly as possible.One of our Customer Care Agents will also reach out to you directly to assist further and ensure that this matter is resolved as quickly as possible.Once again, we apologize for the inconvenience and appreciate you bringing this to our attention.
Kind Regards
CEC Department
Courierit's reply03 Jun 2026, 09:01
Official
Dear Righteousness
We sincerely apologize for the frustration and inconvenience you've experienced.We understand your concern regarding the delivery attempt. Office parks typically have security procedures in place, and we acknowledge that the driver should have made every reasonable effort to gain access by communicating with security and confirming the delivery details before returning the shipment.We also apologize for the lengthy hold times and multiple transfers when contacting our customer service team. This is not the level of service we aim to provide.Regarding the contact number on the shipment, the delivery information, including contact details, is generally supp**** by the sender at the time of booking. However, we understand the importance of having accurate information and will gladly assist in updating the contact details for this delivery.Please provide your waybill/tracking number, and we will investigate the failed delivery attempt, update your contact information, and arrange for the matter to be resolved as quickly as possible.One of our Customer Care Agents will also reach out to you directly to assist further and ensure that this matter is resolved as quickly as possible.Once again, we apologize for the inconvenience and appreciate you bringing this to our attention.
Kind Regards
CEC Department
We sincerely apologize for the frustration and inconvenience you've experienced.We understand your concern regarding the delivery attempt. Office parks typically have security procedures in place, and we acknowledge that the driver should have made every reasonable effort to gain access by communicating with security and confirming the delivery details before returning the shipment.We also apologize for the lengthy hold times and multiple transfers when contacting our customer service team. This is not the level of service we aim to provide.Regarding the contact number on the shipment, the delivery information, including contact details, is generally supp**** by the sender at the time of booking. However, we understand the importance of having accurate information and will gladly assist in updating the contact details for this delivery.Please provide your waybill/tracking number, and we will investigate the failed delivery attempt, update your contact information, and arrange for the matter to be resolved as quickly as possible.One of our Customer Care Agents will also reach out to you directly to assist further and ensure that this matter is resolved as quickly as possible.Once again, we apologize for the inconvenience and appreciate you bringing this to our attention.
Kind Regards
CEC Department
RR
Righteousness R's updateReviewer Update
03 Jun 2026, 12:18A very nice lady by the name of Thuli Motshoeneng called me right after this review. I gave her the same information that I gave to Patrick yesterday and Doctor this morning. Despite me contacting courier IT early this morning to try and give you guys a chance to at least deliver within today, it is sad that i just checked the status of my order and it is still sitting on '' Delivery exception in cage " if you guys fail to deliver with in today ( i knock off at 15:30pm ) just give me the address and ill come pick up the order myself. I need it ASAP. I am also a student and I need to set up the order before semester starts
RR
Righteousness R's update03 Jun 2026, 12:18
Reviewer Update
A very nice lady by the name of Thuli Motshoeneng called me right after this review. I gave her the same information that I gave to Patrick yesterday and Doctor this morning. Despite me contacting courier IT early this morning to try and give you guys a chance to at least deliver within today, it is sad that i just checked the status of my order and it is still sitting on '' Delivery exception in cage " if you guys fail to deliver with in today ( i knock off at 15:30pm ) just give me the address and ill come pick up the order myself. I need it ASAP. I am also a student and I need to set up the order before semester starts
Courierit's replyOfficial
03 Jun 2026, 12:21Good Day
Thuli will keep you updated on the arrangements for the delivery, she is liaising with our operations team
Thank you
Thuli will keep you updated on the arrangements for the delivery, she is liaising with our operations team
Thank you
Courierit's reply03 Jun 2026, 12:21
Official
Good Day
Thuli will keep you updated on the arrangements for the delivery, she is liaising with our operations team
Thank you
Thuli will keep you updated on the arrangements for the delivery, she is liaising with our operations team
Thank you
RR
Righteousness R's updateReviewer Update
03 Jun 2026, 13:23Thuli phoned me again and was advising that my delivery will most probably be for tomorrow morning.
Please share with me your pick up address ill come and pick up my order myself
thanks
Please share with me your pick up address ill come and pick up my order myself
thanks
RR
Righteousness R's update03 Jun 2026, 13:23
Reviewer Update
Thuli phoned me again and was advising that my delivery will most probably be for tomorrow morning.
Please share with me your pick up address ill come and pick up my order myself
thanks
Please share with me your pick up address ill come and pick up my order myself
thanks