Tardy, unreliable, unaccountable, not service-oriented

CourierIT is the worst courier company I've had dealings with. And unfortunately a certain retailer is making use of them so I've had to rely of them for delivery a number of times and the problem is that they are highly unreliable. There is no way of tracking your order, if you try to locate the waybill on their website, it permanently says 'Cannot locate details for waybill number...'. If you try and call them, the phone is either engaged, not answered, and the one time I got through, the service lady on the other end could also not trace the parcel from the waybill number and had to guess where the parcel was. I eventually received the parcel a full 8 days later which was supposed to be a 3-5 day delivery. I'm currently waiting on a parcel that I had hoped to receive before Christmas, ordered on 11 Dec(waiting 12 days), and still waiting, with no idea when delivery will take place...in summary, they are: *tardy *unreliable *unaccountable *not service-oriented *have a pathetic tracking system

When a parcel is with them, it is a black hole, from which you never know when your parcel will emerge...