So disappointed 😡😠

I placed an order with IBO international brands witch works with courier it on the 4th of July, on the 9th I got an email saying my parcel has been shipped, I called them 3times last week regarding my parcel with no luck, I was told it's not showing on the system they will get back to me, today I receive a call from their driver telling me that he cannot come to my address I must meet him at the taxi rank as my address is hight risk area, after waiting and calling them many times... I reported this at their office and I got the same excuse from the lady on the phone, I asked for a manager and she said he is at the meeting, I told her I want my parcels as its too late to be telling me what they are telling me, ti got call and this time it was a guy, I told him I've been waiting for my parcel since the above mentioned date and he told me my area is high risk as its an informal settlement they get hijacked, I told him I'm staying in a formal settlement, he further said they don't deliver in formal settlement because of hijacking... I told him hijacking is everywhere and if since when don't they deliver in locations.. I still waiting for my delivery.. Im so disappointed because this parcel should have reached me 2 weeks back