1 reviews | Active since May 2017
Rude driver
I would like to lay a complaint about the driver that delivered my package yesterday.
On Tuesday I called the courier company to find out the status of my package I was told it would be delivered on Thursday.
On Wednesday at around 17:56 I receive a call from a driver stating that his outside and why am I taking long. Please note this is my work address I am not at the office at that time. What has happened to receiving a courtesy call that his on his way so that I could make a plan?
Secondly I asked him where is he delivering from because I am expecting more than one package… he replies with “wena what did you order” I then requested for someone to collect the package for me from the driver and he began shouting at her that he is supposed to be knocking off its late why is she taking soo long.
As a customer I don not appreciate such behaviour. There are many people looking for jobs if he isn’t happy with his job he must leave and let someone who would appreciate it have the opportunity.
No one told him to come at that time secondly I was told that it would be delivered on Thursday.
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had during the delivery of your parcel.We understand your frustration regarding the unexpected delivery attempt, especially after being advised that your parcel would be delivered on Thursday. We also acknowledge your concerns about not receiving a courtesy call prior to the driver's arrival, which would have allowed you to make the necessary arrangements.Furthermore, we are concerned by the driver's alleged conduct and communication towards both yourself and the individual collecting the parcel on your behalf. We expect all our employees and service providers to treat customers with professionalism, courtesy, and respect at all times.Please accept our sincere apologies for the inconvenience and dissatisfaction caused. Your feedback is important to us, and we have escalated the matter to the relevant management team for investigation and appropriate action.Thank you for taking the time to share your experience with us. We value your business and will use this feedback to improve our service delivery.Kind regards,Customer Service Team
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had during the delivery of your parcel.We understand your frustration regarding the unexpected delivery attempt, especially after being advised that your parcel would be delivered on Thursday. We also acknowledge your concerns about not receiving a courtesy call prior to the driver's arrival, which would have allowed you to make the necessary arrangements.Furthermore, we are concerned by the driver's alleged conduct and communication towards both yourself and the individual collecting the parcel on your behalf. We expect all our employees and service providers to treat customers with professionalism, courtesy, and respect at all times.Please accept our sincere apologies for the inconvenience and dissatisfaction caused. Your feedback is important to us, and we have escalated the matter to the relevant management team for investigation and appropriate action.Thank you for taking the time to share your experience with us. We value your business and will use this feedback to improve our service delivery.Kind regards,Customer Service Team