Rude customer service, poor customer service from reception

I received a waybill number to track my parcel and unfortunately when i try to track it i get a message that the system can not locate my waybill number.

I then tried to call the courier it Johannesburg on their landline and the reception lady rudely transffered me to customer services, who just dropped my call without even hearing what i had to say.

i tried calling again, the same lady rudely answered the phone and gave me a very rude response i never got from any south african or international company my whole life!!!

like im here right now frustrated as i am, i dont know what is going on with my parcel but then again i cant speak with anyone about it.

if u had an opportunity to choose a courier company, please stay far far away from this company. Run away please, because you will never get any help. the people there are very rude.