Rude customer care agent and overall poor service for delivery that is already paid for

I had a package that need to be delivered today and I cannot believe the hassle I had to get something that was already paid for and due to me. They called me in the morning to varify that I have a package. We confirmed addresses and everything. They said they only deliver from 8-5. After waiting the whole day, they send me a message at 5H05 pm that they cannot deliver. I waited the whole day, canceled my plans and adjusted my whole schedule. I called to complain and demand my package because they refuse to give it to someone else and I have a field job so I can't receive it another time, they promise to deliver, after I've been calling all day and either being placed on hold or hung up on. The lady was rude as hell to start with and cut me in the middle of my sentences. I decided I'll let that slide because she promised she made a plan and that the package will be delivered today. That was 1 hour and 30 minutes ago. I'm still waiting. I gave them alternative options. I'm so disappointed in their services.