Poor servuce

Worst service ever, yesterday around 9am was sent an sms that my parcel is loaded on a van for delivery, later in the day told on its, way to my place. After hours got an sms to say sorry we did not delivery your parcel, our driver got delayed,.

Today around 11am got another sms "Driver so ans so is on his way to your place to deliver. That was Tha last I heard from them. No further feedback or update.