SW
Shenodine W
1 reviews | Active since Jul 2020
20 Jul 2020, 17:44
Poor service
Telkom handed over my parcel last week Wednesday. I received an sms to tell me that I will receive my parcel in 1-2 working days excluding weekends. Called them on Friday and I was told my delivery is scheduled for Monday. Monday goes by and I decide to call again and the story changed.
They have got terrible communication s****s with absolutely no sense of urgency and after reading all the bad reviews about their delivering services I take it they are not planning on doing anything to work on their flaws.
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Shenodine W's updateReviewer Update
21 Jul 2020, 18:10My order has been handed over to the courier company last week already. They said within 1-2 business working days I’ll be receiving the parcel. Call after two days and I was told it was scheduled for Monday (20/07/2020)
Called yesterday I was told the driver collects packages for my area around 7 and has left already but didn’t take my parcel????Than told me if not today (Monday) I’m definitely receiving my parcel on Tuesday.
Called all day today (Tuesday) after getting an sms saying my parcel has been loaded onto the vehicle and making its way to me. All consultants have beeeeeen saying the driver is on his way to you lemme just call to check. When they “call” he’s not answering the phone. Last call I made now at 17:20, “Sorry mam our driver has been hijacked this morning” hauw bathong so how did different people from your company tell me the guy is on his way. She’s telling me about the driver being traumatized ????????♀️ There is zero courtesy and absolutely no sense of urgency, terrible customer service to say the least!!!!
Called yesterday I was told the driver collects packages for my area around 7 and has left already but didn’t take my parcel????Than told me if not today (Monday) I’m definitely receiving my parcel on Tuesday.
Called all day today (Tuesday) after getting an sms saying my parcel has been loaded onto the vehicle and making its way to me. All consultants have beeeeeen saying the driver is on his way to you lemme just call to check. When they “call” he’s not answering the phone. Last call I made now at 17:20, “Sorry mam our driver has been hijacked this morning” hauw bathong so how did different people from your company tell me the guy is on his way. She’s telling me about the driver being traumatized ????????♀️ There is zero courtesy and absolutely no sense of urgency, terrible customer service to say the least!!!!
SW
Shenodine W's update21 Jul 2020, 18:10
Reviewer Update
My order has been handed over to the courier company last week already. They said within 1-2 business working days I’ll be receiving the parcel. Call after two days and I was told it was scheduled for Monday (20/07/2020)
Called yesterday I was told the driver collects packages for my area around 7 and has left already but didn’t take my parcel????Than told me if not today (Monday) I’m definitely receiving my parcel on Tuesday.
Called all day today (Tuesday) after getting an sms saying my parcel has been loaded onto the vehicle and making its way to me. All consultants have beeeeeen saying the driver is on his way to you lemme just call to check. When they “call” he’s not answering the phone. Last call I made now at 17:20, “Sorry mam our driver has been hijacked this morning” hauw bathong so how did different people from your company tell me the guy is on his way. She’s telling me about the driver being traumatized ????????♀️ There is zero courtesy and absolutely no sense of urgency, terrible customer service to say the least!!!!
Called yesterday I was told the driver collects packages for my area around 7 and has left already but didn’t take my parcel????Than told me if not today (Monday) I’m definitely receiving my parcel on Tuesday.
Called all day today (Tuesday) after getting an sms saying my parcel has been loaded onto the vehicle and making its way to me. All consultants have beeeeeen saying the driver is on his way to you lemme just call to check. When they “call” he’s not answering the phone. Last call I made now at 17:20, “Sorry mam our driver has been hijacked this morning” hauw bathong so how did different people from your company tell me the guy is on his way. She’s telling me about the driver being traumatized ????????♀️ There is zero courtesy and absolutely no sense of urgency, terrible customer service to say the least!!!!