TM
Tshidi M
1 reviews | Active since May 2012
14 Sept 2026, 13:44
POOR SERVICE
This is my third week waiting for my parcel, last week Tuesday I spoke to their driver (Siphelele) about the change of my address. He confirmed and was ok with it. When I called their office today, my address was still not updated. MTN must start deducting next week for the router that I didn't receive on time. Is it fair that I must pay MTN for something that I didn't use for the whole month? If the router is not delivered TODAY, I don't have a choice but to cancel my subscription with MTN. I have never received such poor service!!!
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Replies (3)0
Replies (3)
Courierit's replyOfficial
14 Sept 2026, 14:46Dear Tshidi
We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your router.We completely understand your frustration, particularly as you have now been waiting for three weeks and had already spoken to the driver, Siphelele, last Tuesday regarding the change of address. It is concerning that, despite the confirmation provided to you, the address had still not been updated when you contacted our office today.We also understand your concern regarding being billed by MTN for a service you have not been able to use due to the delay in receiving the router. This is certainly not the level of service we aim to provide, and we acknowledge that this matter should have been resolved much sooner.We have escalated the matter as urgent and requested immediate intervention to ensure that your parcel is delivered today and that the delivery address is correctly updated to prevent any further delays.One of our Customer Care agents will reach out to you directly to assist with the matter, provide you with an update on the delivery, and work towards resolving this as a matter of urgency.We sincerely apologise for the inconvenience and disappointment caused and appreciate your patience while we work to rectify this.Kind regards,
Customer Care Department.
We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your router.We completely understand your frustration, particularly as you have now been waiting for three weeks and had already spoken to the driver, Siphelele, last Tuesday regarding the change of address. It is concerning that, despite the confirmation provided to you, the address had still not been updated when you contacted our office today.We also understand your concern regarding being billed by MTN for a service you have not been able to use due to the delay in receiving the router. This is certainly not the level of service we aim to provide, and we acknowledge that this matter should have been resolved much sooner.We have escalated the matter as urgent and requested immediate intervention to ensure that your parcel is delivered today and that the delivery address is correctly updated to prevent any further delays.One of our Customer Care agents will reach out to you directly to assist with the matter, provide you with an update on the delivery, and work towards resolving this as a matter of urgency.We sincerely apologise for the inconvenience and disappointment caused and appreciate your patience while we work to rectify this.Kind regards,
Customer Care Department.
Courierit's reply14 Sept 2026, 14:46
Official
Dear Tshidi
We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your router.We completely understand your frustration, particularly as you have now been waiting for three weeks and had already spoken to the driver, Siphelele, last Tuesday regarding the change of address. It is concerning that, despite the confirmation provided to you, the address had still not been updated when you contacted our office today.We also understand your concern regarding being billed by MTN for a service you have not been able to use due to the delay in receiving the router. This is certainly not the level of service we aim to provide, and we acknowledge that this matter should have been resolved much sooner.We have escalated the matter as urgent and requested immediate intervention to ensure that your parcel is delivered today and that the delivery address is correctly updated to prevent any further delays.One of our Customer Care agents will reach out to you directly to assist with the matter, provide you with an update on the delivery, and work towards resolving this as a matter of urgency.We sincerely apologise for the inconvenience and disappointment caused and appreciate your patience while we work to rectify this.Kind regards,
Customer Care Department.
We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your router.We completely understand your frustration, particularly as you have now been waiting for three weeks and had already spoken to the driver, Siphelele, last Tuesday regarding the change of address. It is concerning that, despite the confirmation provided to you, the address had still not been updated when you contacted our office today.We also understand your concern regarding being billed by MTN for a service you have not been able to use due to the delay in receiving the router. This is certainly not the level of service we aim to provide, and we acknowledge that this matter should have been resolved much sooner.We have escalated the matter as urgent and requested immediate intervention to ensure that your parcel is delivered today and that the delivery address is correctly updated to prevent any further delays.One of our Customer Care agents will reach out to you directly to assist with the matter, provide you with an update on the delivery, and work towards resolving this as a matter of urgency.We sincerely apologise for the inconvenience and disappointment caused and appreciate your patience while we work to rectify this.Kind regards,
Customer Care Department.
TM
Tshidi M's updateReviewer Update
15 Sept 2026, 14:27I was promised that I will receive my parcel before 12pm today, it's now 14:30, and I'm still waiting. Today it's the 15th, and MTN will be deducting money for the router that I didn't receive. Can someone please tell me what I must do now? I AM ABOUT TO CANCEL MY CONTRACT WITH MTN, WHOSE GONNA REFUND ME.
TM
Tshidi M's update15 Sept 2026, 14:27
Reviewer Update
I was promised that I will receive my parcel before 12pm today, it's now 14:30, and I'm still waiting. Today it's the 15th, and MTN will be deducting money for the router that I didn't receive. Can someone please tell me what I must do now? I AM ABOUT TO CANCEL MY CONTRACT WITH MTN, WHOSE GONNA REFUND ME.
Courierit's replyOfficial
18 Sept 2026, 10:37Good Day Tshidi
Our customer care is reaching out to your shortly, We apologies for the delay
Thank you
Our customer care is reaching out to your shortly, We apologies for the delay
Thank you
Courierit's reply18 Sept 2026, 10:37
Official
Good Day Tshidi
Our customer care is reaching out to your shortly, We apologies for the delay
Thank you
Our customer care is reaching out to your shortly, We apologies for the delay
Thank you