Poor service do not ever use

My parcel was loaded onto the vehicle at 8h47 and I kept tracking it at 14h00 I called to find out what is going on ... My parcel never changed to en-route on the tracking link ... The driver called me once and when I answered he disconnected the call... I am very unhappy about their service! Customer services does not answer the phone and reception tried their best to assist me but to no avail! 5min to 17h00 I recieved a text with a link stating that my parcel could not be delivered due to routing issues... This is unprofessional and not acceptable