RM
Raymond M
1 reviews | Active since Aug 2026
17 Aug 2026, 11:51
Poor service disrespectful of customers
Headline: Pathetic customer service from RTT Logistics / CourierIT – No answer!I am extremely frustrated with the service from RTT. My package has not been delivered, and it is impossible to get a simple update.I have tried calling their phone lines repeatedly, but the calls do not go through. It feels like they have completely switched off their customer support. This is completely unacceptable for a logistics company.RTT, please look into this immediately and contact me with an actual update on my delivery.Waybill / Tracking Number: [D***]
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Courierit's replyOfficial
17 Aug 2026, 15:10Dear Raymond
We sincerely apologise for the frustration and inconvenience caused by the delay with your delivery and the difficulty you have experienced when trying to reach our Customer Care team.
We sincerely apologise for the frustration and inconvenience caused by the delay with your delivery and the difficulty you have experienced when trying to reach our Customer Care team.
We understand how frustrating it is to be unable to obtain a simple update on your parcel despite making repeated attempts to contact us. This is not the level of service we aim to provide.
Please be assured that your query regarding waybill D*** has been escalated for urgent attention. A Customer Care agent will reach out to you directly to provide an update and assist with resolving the matter.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.
Kind Regards,
Customer Care Department
Customer Care Department
Courierit's reply17 Aug 2026, 15:10
Official
Dear Raymond
We sincerely apologise for the frustration and inconvenience caused by the delay with your delivery and the difficulty you have experienced when trying to reach our Customer Care team.
We sincerely apologise for the frustration and inconvenience caused by the delay with your delivery and the difficulty you have experienced when trying to reach our Customer Care team.
We understand how frustrating it is to be unable to obtain a simple update on your parcel despite making repeated attempts to contact us. This is not the level of service we aim to provide.
Please be assured that your query regarding waybill D*** has been escalated for urgent attention. A Customer Care agent will reach out to you directly to provide an update and assist with resolving the matter.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.
Kind Regards,
Customer Care Department
Customer Care Department