Poor service/ Disrespectful and Dishonest staff

I ordered a parcel from MTN recently, on Monday the 4th in the morning I received a WhatsApp message from Courierit that my parcel will be deliver same day by Mpho Lebogo (status parcel loaded into vehicle). I got excited hoping to receive my parcel the day went by no communication nothing, just no delivery made. The following Tuesday morning I got the same WhatsApp message, that Mpho Lebogo will deliver I had some hope, the day went by without any communication and no delivery. I started to ge worried as this was too much of a inconvenience, why tell me the delivery will be made if you know very well that you employed people who clearly don't know their job? The following day Wednesday morning they sent the same msg again, at this point already I knew tmnkt to expect anything because these guys have mastered being a disappointment of a courier company. Late on Wednesdays I emailed their customer service and Nokubonga Mthembu at customer care rep**** that delivery will be made on Wednesday. I had little hope but gave them the benefit only to be let down yet again. Thursday morning the sent me the same message that delivery will be done but nothing happened. Friday morning I called MTN they confirmed item was taken by the courier, and I made it clear to MTN that if I don't receive my parcel today Friday I'll cancell the purchase and go to other suppliers they are equally wrong by dealing with courier companies that don't take their business serious. When I called Courierit customer line waited for 20 mins only to get through to reception, only to be answered by a very disrespectful lady who did not want to listen to why I called. When I mentioned MTN parcel she wanted to refer me back to MTN stating MTN has biometric issues hence they can't deliver, I was very perplexed because that is not what MTN confirmed she did not want to hear me, I was also surprised that a reception employee is dealing customer queries like what the hell is going on? In short as someone in courier industry this is the worst company. I have emailed their customer service and Nokubonga now says matter is now escalated to drivers manager after confirming delivery was to be done on Wednesday????

RTT /Courierit don't advise to send another email speak to your staff mentioned here and delivery my parcel before close of business today (Friday)